Backlog

When I find a bug in a piece of software, I usually want to report it. Some software producers make this easy. Others put the burden of proof on me.

Here's a fun negative to try and prove: prove that the issue you're trying to report would not get fixed by the fixes to any one of these we already have in the backlog. It sounds easier than it is. And it doesn't even sound very easy.

Companies: I have a better idea. Accept all the reports. Your QA staff are better equipped to evaluate them for duplication than we poor users. What's that you say? QA is understaffed to handle this task? Then QA is just plain understaffed... and that's how we got here in the first place.