The post was pretty detailed about everything that he did, including how many hours he waited. Bur the important take-away from his report is that he was not charged for anything by the service center. Does this mean that indirectly, Samsung is actually admitting that there really is a problem, since there were no extra charges to get it repaired? Or did the Samsung center guys just take pity on him (user name RobVanDam)?
I still say it's a design flaw and I say now Samsung appears to agree, at least tacitly.